IEEE is powered to greater strength by the participation of its members.
ABOVE: Employees at the new IEEE Contact and Support Center now have an updated facility and communications tools to handle member and customer requests.
Throughout the year, IEEE members elevated and strengthened the organization, using new and improved resources launched to support their efforts.
Improving Member Communications
To better communicate and serve its worldwide and diverse membership, IEEE invested in a new, state-of-the-art Contact and Support Center in Piscataway, N.J. The center offers enhanced communications tools, global hours, virtual chat, and an easy-to-navigate Web site that provides answers to frequently asked questions. During the year, IEEE Contact and Support Center employees managed over 220,000 member and customer inquiries.
The membership section of the main IEEE Web site was also enhanced. The IEEE Member Global Benefits Finder was developed to help members around the world easily see what benefits are offered in their region. In addition, the more comprehensive “Get Started with Your IEEE Membership” page was launched, designed so members can quickly find resources to make the most of their IEEE membership and advance their careers.
The central connection to IEEE for all members is myIEEE, a personalized and customizable Web portal rich in functionality for managing schedules, subscriptions, connections, and more. In 2011, three updates of myIEEE were released. They included enhancements to tools for volunteers, a new volunteer-focused desktop, and the IEEE vTools kit, which offers Web-based software for meeting management, voting, surveys, student branch reporting, and more.