Audience Analysis as Part of a Strategic Communication Framework

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Understanding your audience often discussed as one of the most important steps of the communication process; however, it is often the least well practiced and understood stage as well, largely because most documents (or other forms of communication) have multiple audiences, with multiple needs. In her Strategic Communication Framework, Debbie … [Read more...]

Debbie Davy on a Strategic Communication Framework for Technical Communication

A systematic process can significantly improve your communication practices and outcomes, especially in technical communication contexts. In this short video, Debbie Davy briefly outlines the need for and describes her Strategic Communication Framework. Her framework was presented in depth at the IEEE PCS Conference in Limerick, Ireland in … [Read more...]

Yvonne Cleary & Darina Slattery: How Virtual Teams Communicate and How They Might Communicate Better

Yvonne Cleary and Darina Slattery of the University of Limerick present the finding of their research into communication strategies in virtual teams, identifying common problems, and strategies for improving group communication in virtual spaces. Their talk was delivered at the IEEE PCS Conference in Limerick, Ireland in July 2015, and you can find … [Read more...]

Derek Ross: Land Ethics in Technical Communication (Lufkin Award Winner)

Derek Ross of Auburn University gives us an overview of his Lufkin Award (2015) winning paper, "Conversations about place: Dialogic ethics and land ethics in technical communication," co-authored with Russell Willerton, of Boise State University. Here, he defines land ethics, and discusses how they might apply to technical communication … [Read more...]

Brian Price: Peeling Back the Information Onion in Technical and Engineering Communication

Brian Price, Lecturer at Aston University, UK, explores the metaphor of the "information onion" in technical and engineering communication, which helps reveal important strategies for effectively delivering and designing information for your readers. https://www.youtube.com/watch?v=Q5COPk-bwX0 His talk on "Peeling Back the Layers of the … [Read more...]

Dr. Alex Ilyasova on Emotional Intelligence and Engineering Communication

Dr. Alex Ilyasova, Director of the Professional and Technical Writing Program at the University of Colorado, Colorado Springs, defines emotional intelligence and describes the important role that it plays in engineering work, particularly in communication within teams. https://www.youtube.com/watch?v=g0Ynt3pzjpQ Her research on this topic … [Read more...]

Elements of Visual Communication

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 Melissa Clarkson This brief tutorial introduces the foundational elements of visual communication. The emphasis is on techniques to graphically communicate (A) hierarchy, (B) grouping and (C) sequence— three concepts that are critical for designing effective figures, posters, and slides. Here is an overview of the strategy: Position, … [Read more...]

“Help me do it myself” – Improving Self-Service Technologies through User-Centered-Design

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Living in a self-service society we are often confronted with different technologies when settling our daily affairs, such as online travel sites or public terminals like ATMs or ticket vending machines. While self-service technologies offer some advantages like 24/7 availability, there are serious disadvantages as well. Imagine buying a ticket at … [Read more...]

Marsha Lovett on Learning Sciences and Professional Communication

Dr. Marsha Lovett talked about leveraging technology in the learning sciences in the opening keynote for IPCC 2014. We asked her what role learning sciences can play in improving pedagogy and student learning, especially in professional communication. https://www.youtube.com/watch?v=q1STpHaTdoo Learn more about her and her work in cognitive … [Read more...]

Dr. Richard House on Developing Engineering Credibility

Dr. Richard House, co-author of the Lufkin award winning paper on engineering ethos in environmental public policy deliberations, tell us about the case they studied, and what it tells us about how engineering argument and authority is often constructed.  Find out about what helps to constructs credibility in these and other contexts. Hint: You … [Read more...]